Bluware Lifetime Guarantee
The Bluware® corporation warrants that all products protected with Bluware Lifetime Guarantee are protected against defect in material and workmanship. Bluware products covered under this warranty include: Bluware Cabinet Hardware, Bath Hardware and Furniture Hardware.
If the finish of any of the items protected by the Bluware Lifetime Guarantee tarnishes or corrodes, Bluware will send to the original purchaser, without charge, a new replacement product of the same or comparable style and quality.
Our Lifetime Guarantee does NOT include: Functional Hardware (hinges, screws or drawer slides) or Decorative Hooks.
Warranty Limitations
This warranty does not include removal of the original product or installation of the replacement product, which are the responsibilities of the original purchaser. This warranty does not cover product failure caused by improper installation, improper cleaning, product abuse, casualty, outdoor use or other abnormal conditions. This warranty also does not cover re-installations of the product including by the original purchaser.
Bluware is not responsible for items lost in shipping. As such, we recommend using a carrier that provides tracking and delivery confirmation.
How to Receive Replacement Product:
- Remove original product from cabinet/wall etc.
- Place all defective product that needs replacement in a box or mailing bag for inspection.
- Deliver to our Agent / Distributor or alternatively mail product and a brief description of reason for the requested replacement. Be sure to include your contact information – name, address, phone number, email address.
- Send the package, prepaid, to:
A Customer Service representative will contact you in a timely manner. Please allow 2-4 weeks for replacement.
